Workflow analysis is defined as what?

• A. a systematic assessment of the tasks that are performed to produce a particular output
• B. an assessment of patient satisfaction with care
• C. a financial audit of pharmacy costs
• D. a map of supplier delivery times

Answer: (C)

Workflow analysis focuses on the sequence of tasks and activities that are carried out to produce a service or product. It involves mapping each step, identifying who performs it, what inputs are needed, and how information and materials flow between steps. The aim is to spot delays, unnecessary steps, and bottlenecks, then redesign the process to be more efficient, reliable, and timely. This is different from measuring patient satisfaction (which looks at patients’ perceptions of care), from auditing pharmacy costs (which concerns financial records), or from mapping supplier delivery times (which is about the supply chain). The description that fits this concept is a systematic assessment of the tasks performed to produce a particular output.