Which of the following are examples of quality assurance activities?

• A. Strategic budgeting and revenue forecasting
• B. Standard Operating Procedures (SOPs); training; conducting audits; defining quality standards
• C. Marketing campaigns and patient billing
• D. Facility maintenance logs only

Answer: (B)

Quality assurance in healthcare centers on preventing problems by establishing standards, documenting procedures, training staff, and regularly auditing performance. The example that includes Standard Operating Procedures, training, conducting audits, and defining quality standards best fits QA, because it directly establishes how care should be delivered and checks that it is being followed. By codifying procedures and expectations, training staff to meet them, and using audits to verify adherence and identify improvements, this approach actively maintains and improves quality. The other options focus on finances, marketing/revenue, or limited operational tasks, which are important but do not encompass the ongoing, systematic checks and standards that QA activities represent.