What is the second step of pharmacy workflow analysis?

• A. Map the workflow for the process
• B. Observe current workflow and document tasks/activities for processes of interest
• C. Identify bottlenecks/trouble spots
• D. Consult with staff to determine causes and identify solutions

Answer: (A)

In analyzing how a pharmacy operates, you first gather real-world details by observing how work is actually performed and documenting the tasks involved. The second step is to map the workflow for the process. After you’ve observed and recorded what happens, mapping translates those details into a clear visual of the process—showing each step, who performs it, the sequencing, handoffs, and information flow. This visual map makes it easier to see the overall flow, spot where steps occur, and understand interdependencies, paving the way for deeper analysis. After this mapping, you’d typically identify bottlenecks, then consult with staff to determine causes and potential solutions.